Last Updated: [30.11.2025]
Welcome to Pure Food Line.
By accessing our website https://purefoodline.com/ or purchasing any product from us, you agree to the following Refund Policy.
1. Refund, Return & Replacement Policy
We always try to provide the best quality organic & natural food products to our customers.
Still, if you face any genuine issue, please read our policy below.
1.1 Refund Policy
Refund is applicable only when:
We fail to deliver the product
Product is out of stock after payment
Product is severely damaged and cannot be replaced
Refunds will be processed through:
Mobile Payment (bKash/Nagad)
Bank transfer (if applicable)
Refund processing time: 3–7 business days
1.2 Eligible for Return/ Replacement
You may request a return or replacement if:
You received a damaged, broken, or leaked product
You received the wrong item
Product has expired or is substandard
Packaging is severely damaged upon arrival
Note:
You must contact us within 24 hours of receiving the product, along with unboxing photo/video proof.
1.3 Not Eligible for Refund/ Return
We cannot accept returns in the following cases:
Product already opened or used
Product damaged due to customer mishandling
No unboxing video/photo provided
Change of mind after receiving the product
Food item consumed partially
Product returned without original packaging
1.4 Replacement Policy
If your request meets our conditions:
We will replace the product
Replacement delivery is free in most cases
Time required: 2–5 business days depending on location
1.5 How to Request a Refund/Replacement
You must contact us with:
Order ID
Customer Name
Phone Number
Unboxing video / photo proof
Issue clearly explained
Email: purefoodlinebd@gmail.com
Facebook Page Inbox: https://www.facebook.com/purefoodline